1. PRIVACY POLICY

VACOT, operated by HONGKONG VACOT INTERNATIONAL TRADE LIMITED (“VACOT”, “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal information of visitors and customers of govacot.com. This Privacy Policy explains how we collect, use, store, and protect personal information.

 

Information We Collect

  • Contact information, including name, email address, telephone number, billing address, and shipping address.
  • Order and transaction information, including products purchased, quotations, order details, payment status, and delivery information.
  • Information provided when communicating with us through our website, email, social media, or other communication channels.
  • Technical and usage information, including IP address, browser type, device information, pages visited, and interactions with our website.

 

How We Use Your Information

  • Process quotations, orders, payments, and customer service requests.
  • Arrange international shipping, customs-related services, and delivery.
  • Communicate about products, orders, production, payments, shipping, and after-sales service.
  • Improve our website, products, services, and customer experience.
  • Prevent fraud and comply with legal obligations.

 

How We Share Information

We may share necessary information with payment service providers, banks, logistics and shipping companies, customs or regulatory authorities where required, website and technology service providers, and other providers necessary to operate our business and fulfill orders. We do not sell personal information to third parties.

 

Data Security and Retention

We take reasonable administrative and technical measures to protect personal information. Information is retained only for as long as reasonably necessary for business operations, order fulfillment, legal compliance, accounting, dispute resolution, and security purposes.

 

Your Rights and Choices

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information. You may manage non-essential cookies through cookie consent tools available on our website.

 

Contact

HONGKONG VACOT INTERNATIONAL TRADE LIMITED
ROOM A5,7/F, ASTORIA BUILDING, NO.34 ASHLEY ROAD, TSIM SHA TSUI, HONG KONG
Email: info@govacot.com
Telephone: +8613266302117

 

 

 

2. SHIPPING & DELIVERY POLICY

VACOT supplies concrete molds, mold-making equipment, and related products to customers worldwide. Because our products vary in size, weight, production requirements, and destination, shipping arrangements may differ from order to order.

 

Production Time

Standard products generally require approximately 7–15 business days for production or preparation before shipment, unless otherwise stated on the product page, quotation, or order confirmation. Customized products may require additional production time, which will be confirmed according to the specific order requirements.

 

Shipping Methods

Depending on the product and destination, VACOT may arrange shipping by DHL, FedEx, UPS, or other international courier services. Large or heavy products may be shipped by air freight, sea freight, or another suitable international logistics method.

 

Door-to-Door and DDP Services

Door-to-Door delivery services may be available for eligible destinations. For certain orders and destinations, VACOT may also offer DDP (Delivered Duty Paid) or tax-included logistics services. The specific shipping and customs terms applicable to an order will be confirmed in the quotation, invoice, or order confirmation.

 

Shipping Costs

Shipping costs are generally calculated according to destination, product dimensions, weight, volume, shipping method, and other logistics factors. Shipping costs may be quoted separately unless clearly included in the product price, quotation, or order confirmation.

 

Delivery Time

Any production or delivery timeframe provided by VACOT is an estimate only and is not a guaranteed delivery date. International shipping may be affected by customs inspections, carrier delays, port congestion, weather, local delivery conditions, and other circumstances beyond our reasonable control.

 

Taxes and Customs

Responsibility for import duties, taxes, customs clearance, and related charges depends on the shipping arrangement selected for the order. Where DDP or a tax-included Door-to-Door service is specifically agreed, the relevant terms will be stated in the quotation or order confirmation.

 

Delivery Inspection and Shipping Damage

Customers should inspect packages and products as soon as reasonably possible after delivery. If there is visible shipping damage, customers should take clear photographs and videos of the outer packaging and damaged product and contact VACOT as soon as possible. Please keep the original packaging until the issue has been reviewed.

 

Address Accuracy

Customers are responsible for providing complete and accurate recipient information, shipping addresses, telephone numbers, and other delivery details. Additional costs caused by incorrect addresses, failed delivery, address changes after shipment, or remote-area surcharges may be charged to the customer where applicable.

 

 

 

3. RETURN & REFUND POLICY

VACOT aims to provide clear product information and practical solutions when problems occur. Because many products are manufactured to order, customized, large, heavy, or expensive to transport internationally, returns and refunds are handled according to the following policy.

 

Order Cancellation Before Production

For standard products, customers may request cancellation before production has started and before the order has been shipped. VACOT will review the cancellation request and process an eligible refund.

 

Orders Already in Production

Once production has started, a cancellation may still be reviewed, but the refund amount may be reduced by reasonable costs already incurred for materials, labor, design, production, or other order-related expenses.

 

Shipped Orders

Once an order has been shipped, VACOT generally does not accept returns or refunds solely because the customer has changed their mind, no longer needs the product, or wishes to cancel the purchase.

 

Customized and Made-to-Order Products

Customized products, made-to-order products, and products manufactured to customer-specific specifications generally cannot be returned or refunded for change-of-mind reasons.

 

Manufacturing Defects or Quality Problems

If a customer believes that a product has a manufacturing defect or verified quality problem, the customer should contact VACOT as soon as possible and provide the order information together with clear photographs and videos. After reviewing the evidence, VACOT may provide technical support, replacement parts, a replacement product, a partial refund, a full refund, or another reasonable solution depending on the circumstances.

 

Shipping Damage

If a product is damaged during transportation, the customer should contact VACOT as soon as possible and provide clear photographs and videos of the outer packaging and damaged product. VACOT will review the case and provide a reasonable solution according to the shipping arrangement, insurance coverage, and specific circumstances.

 

Refund Method

Approved refunds will normally be returned through the original payment method where technically possible. The time required for the refund to appear in the customer’s account may depend on the payment service provider or bank.

 

Payment Disputes

If there is any problem with an order, we encourage customers to contact VACOT first so that we have an opportunity to review the issue and provide a reasonable solution before a payment dispute or chargeback is initiated.

Contact: info@govacot.com | +8613266302117

 

 

 

4. WARRANTY & QUALITY GUARANTEE POLICY

VACOT is committed to supplying products that meet agreed specifications and reasonable manufacturing quality standards. This policy applies to verified manufacturing defects and significant deviations from agreed specifications.

 

Manufacturing Quality Issues

If a customer discovers a possible manufacturing defect or quality problem after receiving the product, the customer should contact VACOT as soon as possible and provide the order number, a description of the issue, and clear photographs or videos.

 

Review and Solutions

VACOT will review the information provided and, where appropriate, may offer technical support, repair guidance, replacement components, a replacement product, a partial refund, a full refund, or another reasonable solution based on the specific circumstances.

 

Exclusions

  • Improper use, storage, handling, installation, or maintenance.
  • Use of unsuitable materials, chemicals, temperatures, pressure, clamps, tools, or processes.
  • Normal wear and tear.
  • Unauthorized modification, repair, cutting, drilling, or alteration.
  • Accidents, abuse, excessive force, or incorrect demolding procedures.
  • Failure to follow product instructions or technical recommendations provided by VACOT.

 

Customer Responsibility

Customers are responsible for using appropriate materials, release agents, tools, temperatures, and production processes for their specific application. Technical recommendations are provided in good faith, but actual results may vary depending on materials, environment, equipment, and operating methods.

 

How to Request Assistance

Please contact VACOT as soon as possible after discovering a potential manufacturing quality issue.
Email: info@govacot.com
Telephone: +8613266302117

 

 

 

5. COOKIE POLICY

VACOT, operated by HONGKONG VACOT INTERNATIONAL TRADE LIMITED, uses cookies and similar technologies on govacot.com to operate the website, improve user experience, understand website usage, and, where applicable, support marketing activities.

 

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. Some cookies are necessary for the website to function properly, while others help us understand how visitors use the website.

 

Types of Cookies We May Use

  • Essential Cookies: required for core website functions, security, shopping features, and basic operation.
  • Preference Cookies: help remember settings or preferences.
  • Analytics Cookies: help us understand website traffic and improve website performance and content.
  • Marketing Cookies: where applicable, may help measure advertising performance or provide relevant marketing content.

 

Your Cookie Choices

Where available, you may choose to accept all cookies, reject non-essential cookies, or manage your cookie preferences through the cookie consent banner or cookie settings. Essential cookies may remain active because they are necessary for basic website operation.

 

Third-Party Services

Third-party services used on our website, including analytics, payment, security, or marketing services, may use their own cookies or similar technologies. Their use of information may be governed by their own applicable privacy or cookie policies.

Questions: info@govacot.com

 

 

 

6. TERMS OF SERVICE

These Terms of Service govern your access to and use of govacot.com. The website is operated by HONGKONG VACOT INTERNATIONAL TRADE LIMITED under the brand name VACOT. By accessing or using our website, you agree to these Terms of Service.

 

Product Information

VACOT makes reasonable efforts to present product descriptions, specifications, images, dimensions, and other information accurately. However, minor variations may occur due to manufacturing processes, product improvements, display settings, or other practical factors. Customers with important technical requirements should confirm the relevant specifications before placing an order.

 

Quotations and Orders

Prices, shipping costs, production schedules, payment terms, and product specifications may be confirmed through the product page, quotation, invoice, payment page, order confirmation, or other written communication from VACOT. An order is subject to acceptance and confirmation by VACOT.

 

Payments

VACOT may use third-party payment service providers to process payments. By making a payment, you agree to provide accurate payment and billing information and authorize the payment provider to process the transaction according to the agreed order amount and applicable payment terms.

 

Customer Responsibilities

Customers are responsible for reviewing product specifications before placing an order and for providing accurate contact, billing, and shipping information. Customers are also responsible for using purchased products in an appropriate manner for their intended application.

 

Intellectual Property

The content of govacot.com, including logos, product images, videos, product designs, text, graphics, and other materials belonging to VACOT may not be copied, reproduced, distributed, or used for commercial purposes without prior authorization.

 

Limitation of Liability

To the maximum extent permitted by applicable law, VACOT shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products, including business interruption, loss of profits, or other indirect commercial losses. Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

 

Changes to These Terms

VACOT may update these Terms of Service when necessary to reflect changes to our business, website, services, or legal requirements. The latest version will be published on govacot.com.

Questions: info@govacot.com

 

 

 

7. CONTACT US

Brand: VACOT
Legal Entity: HONGKONG VACOT INTERNATIONAL TRADE LIMITED
Registered Address: ROOM A5,7/F, ASTORIA BUILDING, NO.34 ASHLEY ROAD, TSIM SHA TSUI, HONG KONG
Website: govacot.com
Email: info@govacot.com
Telephone: +8613266302117

VACOT provides concrete molds, mold-making solutions, and related products to customers worldwide. Please contact us regarding product inquiries, quotations, orders, payments, shipping, technical questions, privacy matters, and after-sales service.